HOW TO ORDER FROM THIS WEBSITE:
Click on a Product category from the menu list on the direct left (below our logo) on any page in the web site. Once you see an item of interest click on it to take you to the information page. There will be an area on the page that allows for choosing the quatity of items and the Add to Cart button. After you have added all the products of interest to the cart, click on the Checkout button and follow the instructions.

PAYMENT OPTIONS:
Use a valid credit or debit card from American Express, MasterCard,Visa or Discover. You will be required to provide the 3 or4 digit security code associated with that card. Our payment processing system checks for matching addresses and names among several other security checks.

PayPal is another payment option. If PayPal's address does not match the shipping address, Speechcontrol will not ship until the payment clears to our bank.

SHIPPING OPTIONS:
All US Orders ship via UPS, United Parcel Service. UPS will not ship to PO Boxes. Overseas orders have the option of UPS WorldWide Express or the less expensive USPS Express Mail International. Before choosing Express Mail International be advised, eMicrophones will only be responsible for lost, stolen or damaged items using Express Mail International to a maximum of $100.00. Express Mail International order shipments may be delayed up to 48 hours as they incur additional paperwork.
Note: Speechcontrol begins shipping orders at 3 PM Eastern Time. We will make an effort to ship orders that arrive until 5 PM Eastern, but cannot guarantee they will ship until the next business day.

SHIPPING COST:
There is a View Rates button available by adding the items to the shopping cart and fill out the billing and shipping fields. Rates are calculated on the weight of the items you place in the shopping cart, the shipping destination and the choice of shipping method. We reserve the right to use alternative shipping methods that do not compromise delivery. Speechcontrol is not responsible for Taxes, Duties or any other charges beyond its control.

TRACKING:
A UPS tracking number will be E-mailed directly from UPS at the time of shipment. The official notice with the tracking # is the only valid notification of shipment.

No Invoice or packing slip will be included in the box. An Invoice is E-mailed within 24 hours of order receipt.
Click Here to go to UPS Tracking Page

WARRANTY & REPAIRS:
Defective items must go to the manufacturer for warranty repairs at the customers' expense - not to Speechcontrol.
Speechcontrol provides technical support for manufacturers' products, but does not perform repairs. Most products have a one year warranty. VXI, Sennheiser and Chameleon products have a two year warranty. Cables have a 30 day warranty.
Click Here to Contact a Manufacturer for Warranty Service

RETURNS:
Contact us via E-mail or Phone before returning any item. In most cases, we can help you configure and setup an item that may at first appear defective. Non defective returns received in new condition, in the original clean packing and with all product documentation within 15 days of customer receipt, will be accepted for return. Either an E-mail authorizing the return or a letter stating our authorization code must be included with the return. There is a modest restocking fee of $8.00 per item. The customer is responsible for shipping charges. Any item returned in a defective state will incur additional delays and shipping charges to the manufacturer.

Returns must go to the Shipping/Returns address listed on the Contact Us page of the web site unless you are directed to send it elsewhere. Any item returned without a response from us will incur a minimum 25% restocking fee. Shipping charges are non-refundable. Refunds will be issued either to the credit card used for the purchase or by a refund check mailed within 10 days of our receipt of the item.

Goods shipped to the address entered by the customer on the order form, but refused or returned, will incur the actual shipping charges plus a 25% restocking fee.

PURCHASE ORDERS:
We will accept checks assigned to a purchase order when you select PrePay with Check as the Payment Method on the Order Form. By filling out the billing and shipping information and placing the PO # in the Special Instructions box, an Invoice will be E-mailed within 24 hours. Use this to create and send a check. We will prepare the order for immediate shipment on receipt of your check.

Most government, public and private organizations have the ability to pay with a credit card. That is the fastest and most reliable method for ordering.